Never share
Authentication secrets
- OTP, ATM PIN or UPI PIN
- Banking passwords or card security codes
- Remote-access app codes or screen-sharing access
- Passwords sent by SMS or email
Protect your information
Stay alert. Keep your financial details private.
Use the following precautions when discussing a loan, sharing documents or responding to a financial-services message.
Verify first
Check who you are speaking to
- Verify the business and actual lender/provider independently
- Ask for written interest rates, charges and repayment terms
- Use contact details from the official website or signed documents
- Do not trust guaranteed approval or disbursal claims
Protect documents
Share only through verified channels
- Do not submit identity or bank documents through this general enquiry form
- Confirm why each document is required
- Use secure submission channels and limit access to authorised people
- Avoid leaving copies on shared devices or public computers
Payments
Understand any requested fee
- Ask for the fee purpose and written schedule before payment
- Verify the payee and obtain an official receipt
- Be cautious of urgent transfers to a person's personal account
- Keep copies of receipts and all correspondence
Suspect fraud? Contact your bank or payment provider immediately using its official channel. Preserve messages, transaction references and receipts. Use the relevant official cybercrime reporting channel for your jurisdiction. Do not post customer documents or account information publicly.